Extend Your Sales Team

We ensures that we can fully integrate a campaign with your sales cycle in order to produce the highest possible return on your investment.

Award Winning Telesales company in Malaysia

As an extension of your in-house sales and telemarketing team in Malaysia, we make sure our agents have an in-depth knowledge of your products and services. This ensures that we can fully integrate a campaign with your sales cycle in order to produce the highest possible return on your investment.

Connect with an expert to find the best solution for your business.

Affiliations & Recognition

We deliver results

A targeted, results-driven telemarketing campaign – incorporating telesales, market research, lead generation and database cleansing – is a swift and cost-effective way to get your corporate voice heard by key decision makers with one fundamental goal in mind – to drive up sales of your products and services.

We have a proven record working with Large and SME businesses

Bespoke Telemarketing Solutions

To ensure maximum effectiveness, Upstream BPO will work closely with you to identify your Unique Selling Points (USP) and then tailor each individual campaign so that we can maximise the potential of each sales call.

Upstream BPO offers both business-to-business (B2B) and business-to-consumer (B2C) telemarketing services. Our expertise and experience, coupled with our commitment to customer service and continuous monitoring and quality control of our agents, has helped our blue-chip clients, SMEs and start-ups to achieve outstanding lead generation results in a relatively short period of time.

As with every service Upstream BPO provides, the needs and requirements of our clients is our number one priority. As such, we are fully flexible and respond quickly to strategic changes both prior and during your campaign and we will keep a frank and open dialogue with you throughout our relationship.

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Deep experience and proven results

Upstream BPO is a proven leader in Telesales, with deep experience across solutions, industries and domains.

Since inception, Upstream BPO Customer Services have consistently maintained a 95% client retention rate, delivering value for our clients and demonstrating our commitment to delivering exceptional outcomes. As a strategic partner and trusted advisor, we’ve retained a majority of our clients for over 5 years.

Outcomes matter

upstream BPO consistently delivers meaningful business outcomes and orchestrates exceptional experiences for our clients. Our ability to scale rapidly and provide tailored, industry-specific solutions across functions and geographies has enabled us to drive significant ROI for our clients through the years.

With vast years of experience across sectors, we leverage leading practices across many customer services solutions to help our clients accelerate business innovation.

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Global reach and scale

  • 500 + associates
  • Delivering Customer services to 18 countries
  • 14 languages supported from multiple locations

Why partner with us for Telesales needs?

Reach

Delivering customer services to 18 countries

Multilingual

14 different languages

Expertise

Deep domain, multiple industries

GREAT CLIENTS, GREAT STAFF AND GREAT SERVICES

Lets do something great together....

MALAYSIA

UNITED KINGDOM