Outbound Call Centre Services

Today’s forward-thinking companies and organisations need to keep focused on the business they’re doing today but must be mindful that the funnel of future leads, clients and customers doesn’t dry up.

Upstream BPO’s highly trained live agents are adaptive and flexible and have experience working across B2B and B2C campaigns with equal effectiveness.

Core Business Benefits

The benefits to your business of using Confero are immediate and clear –

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  • Maximise your business’s Return on Investment (ROI)
  • Generate high quality leads with corporate decision makers using existing or targeted databases
  • Convert leads into sales, including up-selling and cross-selling
  • Follow up mail shots, new product launches and targeted marketing campaigns
  • Grow your client base and brand awareness
  • Identify and deliver new markets for your products or services

Success

The success of any campaign can be measured by results, and you need a telemarketing company that will deliver through state-of-the-art technology, industry knowledge, management expertise and by using skilled and professional telemarketers across every client campaign we work on. UPstream will help you achieve these results.

Our agents will know about your products and services and they will be coached to promote and deliver the agreed brief. They will know exactly what you aim to achieve and together with ongoing and open dialogue we will maximise both your Return on Investment and the potential of your business.

Our Outbound Call Centre Services

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Telemarketing

We specialise in running outbound campaigns such as telemarketing, telesales, lead generation, market research and database cleansing as well as follow up calls generated by inbound work. Scripts are written in close collaboration with clients to ensure maximum effectiveness.

Appointment Setting

Confero has experienced teams that can canvass potential customers to arrange appointments on behalf of your sales representatives.

Follow-up Calling

Following direct advertising or marketing campaigns, every respondent can be contacted with a remit to convert them to a customer.

Reactivating Existing / Dormant Clients

Telephone, letter and email campaigns to update and reactivate existing or dormant clients on your database.

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