- Integration of your CRM databases and systems
- Customer look-ups
- Order, delivery and returns status
- order lines, help lines and dealing with the myriad of issues faced by customers
- Fast responses to unforeseen trends and call volume surges
Our confidence in being able to provide a comprehensive customer services operation is based on the fact that we spend time and effort learning about your business, your products and services and most importantly, your customers. We are an extension of your business and callers can be safe in the knowledge they are speaking to agents that are representing your company, its culture and its brand values.
We can address the specific concerns of your customers in a polite and friendly way, but also use our skills, where appropriate, to up-sell and cross-sell your products and services.
By both understanding our clients’ businesses and developing a clear insight into the issues that face their customers, upstream BPO quickly become well placed to take on an entire customer services operation.