Contact Center Services

A robust, reliable and scalable Contact Center Services is one of the most vital aspects of your company’s service offering, and your business will go from strength to strength if it’s correctly implemented.

By outsourcing your Contact Center Services department to Upstream BPO, we can offer your business – and indeed your customers – a professional, expert-level and bespoke ‘turnkey’Contact Center Services operation designed for your business and your business only. We have a proven record working with Blue Chip and SME businesses, that stands up to even the most rigorous and detailed of briefs and we will consistently deliver what you and your customers need on time and to budget

What We Do

  • Integration of your CRM databases and systems
  • Customer look-ups
  • Order, delivery and returns status
  •  order lines, help lines and dealing with the myriad of issues faced by customers
  • Fast responses to unforeseen trends and call volume surges

Our confidence in being able to provide a comprehensive customer services operation is based on the fact that we spend time and effort learning about your business, your products and services and most importantly, your customers. We are an extension of your business and callers can be safe in the knowledge they are speaking to agents that are representing your company, its culture and its brand values.

We can address the specific concerns of your customers in a polite and friendly way, but also use our skills, where appropriate, to up-sell and cross-sell your products and services.

By both understanding our clients’ businesses and developing a clear insight into the issues that face their customers, upstream BPO quickly become well placed to take on an entire customer services operation.

Reasons to Outsource Customer Services

Effective and responsive customer services is vital to businesses of all sizes and there are a number of reasons why outsourcing makes sound business sense, including-.

  • Your current operation is draining resources and shifting your focus away from core business

  • Your business is growing and your current set-up does not have the capacity to handle the additional workload

  • You require a professionally trained outsource to deal with your customers needs

Great Clients, Great Staff and Great Service

Our clients range from fast growing SMEs to global brands. Our service combines high quality and knowledgeable agent teams, unprecedented flexibility to up or downscale campaigns and a commitment to exceed client expectations on every project we undertake. It’s not rocket science but it works, every time.