Upstream BPO Sdn. Bhd. is a rapidly growing Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact Center services, Sales & Marketing management, Internet/online/ social media marketing & PR.
Our management team comprises of multi-disciplined professionals with over 50 years of cumulative work experience spanning three continents. The heart of our modus operandi is a high-performance centric environment where KPIs and milestones are regularly monitored, and immediate actions are taken where required.
We are strategically located in Cyberjaya, the technology hub of Malaysia, in the newly developed, state-of-the-art, Central business district 2 MSC Cybercenter.
Bespoke, Flexible Inbound and Outbound Call Center Services
Adaptive, Decisive and Quickly Mobilized
Open 24/7, We’re Awake When You’re Asleep
The Best Multilingual Staff in the Business
Having employees who can communicate with this large demographic puts your company at an enormous advantage. If your staff can communicate with customers and better understand their culture, then you could see an uptick in business.
Great Clients, Great Staff and Great Service
Our clients range from fast growing SMEs to global brands. Our service combines high quality and knowledgeable agent teams, unprecedented flexibility to up or downscale campaigns and a commitment to exceed client expectations on every project we undertake. It’s not rocket science but it works, every time.
A robust, reliable and scalable operation is one of the most vital aspects of our company’s service offering