Upstream BPO Sdn. Bhd. is an Award winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact Center services, Telemarketing services, Appointment setting services & complete Sales Pipeline management.
In 2015 Upstream BPO Sdn Bhd was awarded MSC status Malaysia from MDEC. In the past years, Upstream BPO Serviced 200+ customers across 18 countries.
Affiliations & Recognitions
Our management team comprises of multi-disciplined professionals with over 50 years of cumulative work experience spanning three continents. The heart of our modus operandi is a high-performance centric environment where KPIs and milestones are regularly monitored, and immediate actions are taken where required.
We are strategically located in Cyberjaya, the technology hub of Malaysia, in the newly developed, state-of-the-art, Central business district 2 MSC Cybercenter.
Armed with definitive list of metrics and KPIs, Upstream BPO assure that the Quality results are delivered.
Adaptive, Decisive and Quickly Mobilized.
No mater size of the project, we assure excellent results and meet targets.
The Best Multilingual Staff in the Business
Having employees who can communicate with this large demographic puts your company at an enormous advantage. If your staff can communicate with customers and better understand their culture, then you could see an uptick in business.
Great Clients, Great Staff and Great Service
Our clients range from fast growing SMEs to global brands. Our service combines high quality and knowledgeable agent teams, unprecedented flexibility to up or downscale campaigns and a commitment to exceed client expectations on every project we undertake. It’s not rocket science but it works, every time.